great article from Lolly Daskal (@LollyDaskal) on what to focus to become better in our communication. summary of focus points:
- One-size-fits-all communication.
- Lack of attention to tone.
- Avoiding the difficult conversation.
- Holding back what’s on your mind.
- Reacting instead of responding.
- Indulging in gossip.
- Closing your mind.
- Speaking more and listening less.
- Thinking you are being understood
read more @ Inc.com